The client may cancel his reservation up to 14 days before sending an email to [email protected] informing of this fact and indicating his full name, reservation code and date of the same. In this case, Helix Rent a Boat will process the 100% refund of the amount of the reservation to the customer. After this date, this right will be lost, leaving the amounts paid in favor of Helix Rent a Boat as compensation and without a claim from the client.